{"id":748,"date":"2023-09-16T08:17:01","date_gmt":"2023-09-16T08:17:01","guid":{"rendered":"https:\/\/brillodivino.com\/?page_id=748"},"modified":"2023-09-19T15:51:31","modified_gmt":"2023-09-19T15:51:31","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/brillodivino.com\/en\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"748\" class=\"elementor elementor-748\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-be2e67e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"be2e67e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-336d72b\" data-id=\"336d72b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-572493b elementor-widget elementor-widget-woocommerce-breadcrumb\" data-id=\"572493b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"woocommerce-breadcrumb.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<nav class=\"woocommerce-breadcrumb\" aria-label=\"Breadcrumb\" data-no-translation=\"\" data-trp-gettext=\"\">Home<\/nav>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-807be5c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"807be5c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4aa72b3\" data-id=\"4aa72b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bf80239 elementor-widget elementor-widget-text-editor\" data-id=\"bf80239\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"page-title\"><h1>Customer Service<\/h1><\/div><div class=\"std\"><h2>Shipping &amp; Delivery<\/h2><p>A fixed shipping fee of 7.95\u20ac applies on all orders. Free shipping on orders 69\u20ac or more. Shipping times depends on the wines chosen. If you\u2019ve only added products labelled \u201cships now\u201d to your cart, then your order will be shipped within 24 business hours. To track your order, head to the\u00a0<a href=\"https:\/\/www.tannico.it\/sales\/order\/history\/\" target=\"_blank\" rel=\"noopener\"><strong>\u201cMy Orders\u201d<\/strong><\/a>\u00a0section of your account\u2019s dropdown menu. You can track your order from the wine producer\u2019s cellar all the way to your very own. Your shipping address cannot be modified once your order is complete. However, if your order has yet to be shipped, you may correct or modify the shipping address. To do so, simply click on your name in the top right-hand corner of the screen. This will take you to a page featuring your personal information where you may make the necessary changes.<\/p><h2>Privacy Policy<\/h2><p class=\"p1\">All personal payment information is encrypted to ensure maximum data protection and security. Furthermore personal information is protected against all types of fraud.<\/p><h2>Return Policy<\/h2><p>If, for whatever reason, you should receive a damaged bottle, please contact our customer care department at\u00a0<a href=\"mailto:info@tannico.it\" target=\"_blank\" rel=\"noopener\"><strong>info@Brillodivino.it<\/strong><\/a>\u00a0explaing the nature of the damage. Our customer care agents will get back to you as soon as possible.<\/p><p>In the event of broken or damaged goods, we might request that you send us the bottle by mail and\/or an image of it along with a description of the damage by e-mail, such that we might prevent future inconveniences of the like. If you wish to receive a refund for damaged merchandise or products that didn\u2019t meet your expectations, we ask that you follow these steps:\u2028<br \/>&#8211; Send your request for refund along with a brief explanation within 14 days from receipt of your order. \u2028<br \/>&#8211; Send the damaged goods to the following address within 14 days from the request for refund:<\/p><p><strong>Brillodivino c\/o Fiege Logistics Italia S.r.l.<br \/>Via Maestri del Lavoro 2 &#8211; Edificio Z1<br \/>29015 Castel San Giovanni (PC)<br \/>Italia\u00a0<\/strong>\u00a0<\/p><h2>Methods of Payment &amp; Pricing<\/h2><p class=\"p1\">Brillodivino accepts payment by credit card, including PayPal, Visa, Visa Electron, Mastercard, American Express<br \/>All prices are listed including VAT.<\/p><h2>Contact us<\/h2><p class=\"p1\">You can reach us by e-mail at\u00a0<a href=\"mailto:info@tannico.it\" target=\"_blank\" rel=\"noopener\"><strong>info@Brillodivino.it<\/strong><\/a>. Please be sure to always include your order number in the subject line, in order to guarantee a quicker response. You may also reach us at +39 02 9475 7947 , monday to friday 9:00-18:00, saturday 9:00-13:00 \/ 14:00-18:00. Please feel free to contact if you have any question or concern. For more generic inquiries, you can always write us on\u00a0<a href=\"https:\/\/www.facebook.com\/Tannicopuntoit\" target=\"_blank\" rel=\"noopener\"><strong>Facebook<\/strong><\/a>\u00a0or\u00a0<a href=\"https:\/\/www.instagram.com\/tannico.it\" target=\"_blank\" rel=\"noopener\"><strong>Instagram<\/strong><\/a>.<\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Customer Service Shipping &amp; Delivery A fixed shipping fee of 7.95\u20ac applies on all orders. Free shipping on orders 69\u20ac or more. Shipping times depends on the wines chosen. If you\u2019ve only added products labelled \u201cships now\u201d to your cart, then your order will be shipped within 24 business hours. To track your order, head [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-748","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/brillodivino.com\/en\/wp-json\/wp\/v2\/pages\/748","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/brillodivino.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/brillodivino.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/brillodivino.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/brillodivino.com\/en\/wp-json\/wp\/v2\/comments?post=748"}],"version-history":[{"count":10,"href":"https:\/\/brillodivino.com\/en\/wp-json\/wp\/v2\/pages\/748\/revisions"}],"predecessor-version":[{"id":1212,"href":"https:\/\/brillodivino.com\/en\/wp-json\/wp\/v2\/pages\/748\/revisions\/1212"}],"wp:attachment":[{"href":"https:\/\/brillodivino.com\/en\/wp-json\/wp\/v2\/media?parent=748"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}